(a) To be a world class Pension Fund offering
quality service to members, beneficiaries and all other stakeholders comparable
to the best self administered pension funds world-wide. (b) To be a good employer and corporate citizen.
Our mission is to provide:- a) equitable pension benefits to members and their
dependants; (b) first class service to all our clients; and
(c) an efficient and transparent administration of the
(a) Honesty, Integrity and Openness (b) Quality Service (c) Team Work (d) Continuous Improvement (e) Respect for Individuals.
(a) Do it right the first time. (b) Keep to our promise. (c) Be positive and proactive. (d) Go the extra mile (or a b – c d: dedication beyond the
call of duty). (e) Respond to queries timeously. (f) Be adaptive to changing circumstances. (g) Have drive and commitment to results, producing
performance beyond standard output.
(h) Be resourceful and resilient at times of pressure and stress. (i) Answer the telephone within the first three rings.